Terms & Conditions

Privacy

We take the privacy of our customers very seriously and will only use the information we collect from you lawfully. We only use this information to process your order and to provide you with the best possible service.

We will never share your personal information with any third parties (other than the shipping provider in charge of sending your order).

Product

Our boxes are put together by hand in our office in Melbourne. Whilst we aim to fill our boxes exactly as per our contents list, it isn't always possible due to stock availability. In the event we are unable to provide the exact item listed, we will always replace it with an equivalent item of the same or higher value.

The food and drink present in our website photos is there for illustrative purposes only. Pretty Mayhem does not provide food or drink.

Pretty Mayhem is not liable for any personal injury caused by any of our products. It is the responsibility of the customer to ensure that goods purchased from us are given to guests of a suitable age and under adult supervision where necessary.

Delivery

Since our boxes are made to order, we kindly ask you allow between 5 to 7 business days from order to delivery on all box orders. If you have an urgent order please contact us via email and we will endeavour to ship your box faster.

Our individual items are typically shipped within 1-2 business day of receiving your order. 

Should some of the contents of the box be damaged during transit, we will replace any items damaged - please contact us immediately on pearl@prettymayhem.com. Likewise we will replace any box that has been confirmed as lost by our shipping company.

We currently only ship to Australia.

Parcels are sent out using Fastway Courier or Australia Post depending on your location. All items require a signature so please ensure that you provide a suitable delivery address when checking out. We will inform you when your item has been dispatched and give you a tracking number.

Shipping Costs are as follows:

Standard Flat Rate shipping Australia Wide -  $9.95

Free Shipping for orders over $100

Modifications

The prices and contents of our parties are subject to change and we reserve the right at any time to modify or discontinue any of our items without notice at any time.

Copyright

We are the owner or the licensee of all intellectual property rights contained on this site and in the material published on it. All such rights are reserved.